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Authorizing a Contract for Cloud Based Community Communication Center - TTEC Digital Services
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WHEREAS, one of the essential public health functions is to communicate effectively with the community to inform and educate about health and safety, factors that influence it, and how to improve it; and
WHEREAS, the pandemic exposed the critical need for Kane County Health Department to better coordinate information flow in times of crisis whether it is as a result of a health hazard or an outbreak of a communicable disease; and
WHEREAS, a call center will promptly respond to county residents and provide pertinent information to them to address their immediate needs; and
WHEREAS, a call center will address the critical need to promptly increase resources to handle both ongoing communication needs and a surge in calls due to a crisis; and
WHEREAS, TTEC Digital Services has effectively provided the call center during the crisis; the Health Department is transiting to a cloud-based community communication center solution; and
NOW, THEREFORE, BE IT RESOLVED that the Kane County Board that the Chairman is authorized to execute a contract for TTEC Digital Services for a one-year term in an amount not exceed Forty-One Thousand Eight Hundred Dollars ($41,800.00).
Line Item: 350.580.66813.50150
Line Item Description: Contractual Services
Was Personnel/Item/Service approved in original budget or a subsequent budget revision? Yes
Are funds currently available for this Personnel/Item/Service in the specific line item? Yes
If funds are not currently available in the specified line item, where are the funds available? N/A
Passed by the Kane County Board on October 10, 2023.
_________________________ _________________________
John A. Cunningham, MBA, J.D. Corinne M. Pierog MA, MBA
Clerk, County Board Chairman, County Board
Kane County, Illinois Kane County, Illinois
Vote: